Privacy Policy

Last updated: 5 September 2024

This Privacy Policy explains how Tidee collects, uses, and protects your personal information when you visit shoptidee.com or purchase our products. We are committed to handling your data responsibly and in accordance with the EU General Data Protection Regulation (GDPR).

1.Information We Collect

We collect information you provide directly, such as your name, email address, shipping address, and payment details when you place an order or sign up for our newsletter. We also collect limited technical information automatically, including IP address, browser type, and pages visited, to operate and improve the Site.

2.How We Use Information

We use your information to process orders, deliver products, provide customer support, send transactional emails, and, with your consent, marketing communications about new arrivals, restocks, and promotions. Aggregated analytics help us understand how the Site is used and improve the experience.

3.Sharing and Processors

We share information only with trusted service providers necessary to operate our business: payment processors (Visa, Mastercard, American Express, Apple Pay, Google Pay), shipping carriers, email providers, and analytics platforms. These providers are bound by confidentiality and data protection obligations.

We do not sell your personal information.

4.Cookies

We use cookies and similar technologies for essential site functionality, analytics, and, with your consent, marketing. You can manage cookie preferences via the cookie banner or your browser settings.

5.Data Retention

We retain order records for the period required by tax and consumer law (typically up to 10 years). Marketing data is retained until you withdraw consent. Account data is retained for as long as your account remains active.

6.Your Rights

Under GDPR, you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise any of these rights, email customers@shoptidee.com.

7.Security

We use industry-standard security measures, including TLS encryption and access controls, to protect your information. No system is completely secure; please use strong, unique passwords and contact us immediately if you suspect unauthorized access.

8.Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Site or email. The "Last updated" date above reflects the most recent revision.

9.Contact

Questions about your privacy? Email customers@shoptidee.com.